These Terms of Service (“Terms”) are an agreement between you and Paisan AI, LLC (“we”, “us”) for your use of BillPaisan: the application at app.billpaisan.com, the invoice pages and email it produces, its desktop and assistant (MCP) clients, and this website (together, the “Service”). If you use the Service for a business, you accept these Terms on its behalf and confirm you have the authority to do so.
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
The Service
BillPaisan helps businesses record billable time, prepare and issue invoices, deliver them to their clients, and track payments. The Service is hosted by us and accessed over the internet. Features may change as we improve the Service; we will not remove a core capability you rely on without reasonable notice.
Your account
You must give accurate information, keep your sign-in credentials secure, and tell us promptly about any unauthorized use. You are responsible for activity under your account, including actions taken by people you invite and by assistants you connect to it. You must be at least 18 years old.
Plans and payment
The plans available, what each includes and their prices are shown when you sign up and in your account. Some plans may be free and may carry limits, such as on the number of invoices issued. We may change a plan’s features or limits with reasonable notice.
Paid plans. Paid plans are billed in advance for each subscription period and renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current period, and fees already paid are not refunded except where the law requires. We will give at least 30 days’ notice of a price change, and it applies from your next renewal.
Your data
Everything you put into the Service, including your clients’ details, hours, invoices and payment records (“Your Data”), belongs to you. You give us permission to host, copy, process and transmit Your Data only as needed to provide the Service to you, and as described in our Privacy Policy.
You are responsible for having the right to use the information you enter, including your clients’ contact details, and for complying with the laws that apply to your invoices, including tax and consumer protection laws.
Export. You can ask us for a copy of Your Data at any time, and we will provide it in a common, machine-readable format.
When your account ends. If your account is closed, by you or by us, you have 30 days to request an export, after which we will delete Your Data as described in our Privacy Policy.
Sending and invoices
The Service never sends a document without an instruction from you. You are responsible for the content of the invoices and email you send through it, for sending only to people you have a business relationship with, and for not using it to send unsolicited or deceptive messages. If you configure your own mail server or sending domain, you are responsible for having the right to send from it.
Issued invoices cannot be edited. They can be voided and replaced, and the original remains on record. This is deliberate: an invoice your client has received should never change after the fact.
Third-party services
The Service can connect to services we do not control, including QuickBooks, email providers and AI assistants. Your use of them is governed by their own terms. We are not responsible for their availability, accuracy or conduct. A third-party service being unavailable will not stop you issuing invoices in BillPaisan; syncing resumes when it returns. You can disconnect any integration at any time.
Assistants and MCP
If you connect an AI assistant, it acts with your account’s permissions, and you are responsible for what it does on your behalf. Assistants cannot issue or send invoices; those actions are reserved for a person using the application.
Desktop app
We may provide a desktop application for recording time. It is a client for the hosted Service, not a separate product: we grant you a personal, non-exclusive, non-transferable, revocable license to install and use it only to access the Service under these Terms. Updates may be installed automatically. The license ends when your account does.
Acceptable use
You agree not to:
- use the Service for anything unlawful, fraudulent or deceptive, including false invoices;
- send spam or messages to recipients who have not agreed to hear from you;
- try to access another customer’s data, or probe, scan or test the Service’s security without our written permission;
- interfere with or place an unreasonable load on the Service;
- copy, resell or reverse engineer the Service, except where the law expressly allows it;
- upload malware or content that infringes someone else’s rights.
We may suspend access that breaks these rules or puts other customers or the Service at risk. Where practical, we will tell you first and give you a chance to fix it.
Availability
We work to keep the Service available and your data safe, but we do not promise uninterrupted or error-free operation. Planned maintenance will be scheduled to minimize disruption where we can.
Our intellectual property
The Service, including its software, design and branding, belongs to Paisan AI, LLC. These Terms give you the right to use it, not ownership of it. If you send us feedback, we may use it without obligation to you.
Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. BillPaisan is not an accountant or tax adviser; you are responsible for checking that your invoices, taxes and books are correct.
Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, PAISAN AI, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR ONE HUNDRED US DOLLARS.
Indemnification
You agree to defend and indemnify Paisan AI, LLC against claims, losses and expenses, including reasonable legal fees, arising from Your Data, the invoices and messages you send, or your breach of these Terms or of the law.
Ending this agreement
You can stop using the Service and close your account at any time. We may end these Terms or suspend your account for a material breach, for non-payment, or if we stop offering the Service, giving reasonable notice where we can. The sections on your data, intellectual property, disclaimers, liability, indemnification and governing law continue after the agreement ends.
Governing law
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Greenville County, South Carolina, and you and we both consent to their jurisdiction.
Changes to these Terms
We may update these Terms. We will change the date at the top of this page and, for material changes, email account holders at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.
Contact
Paisan AI, LLC
102 North Miller Street
Greer, SC 29650
[email protected]